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One Step Update Not Downloading Some Credit Card Transactions from Multiple Companies

cbt

For the past few months, when using Quicken (the latest occurrence was with version R57.26) One Step Update, some transactions that show current credit card statements are not downloaded. When downloading transactions using the credit card web site, all transactions are correctly downloaded. The credit card companies that I have noticed this with are Citi, Wells Fargo, and Chase.

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mvwabc

I am having the same problem with some accounts. Bank of America credit cards downloads some transactions but not others. Same with Alliant Credit Union. On an Alliant transfer between checking and savings, the transfer downloads for checking, but not for savings.

drewba

I'm having the same issue with downloading transactions from Citi using Express Web Connect+. Some transactions download, but not all of them. There are no errors, just transactions that don't get downloaded. This has occurred on multiple attempts across multiple days.

This is a relatively new issue (past ~2 weeks). I'm on version R57.26

Quicken Kristina

Hello @drewba,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

If you haven't already done so, I recommend following the troubleshooting listed in the alert:

Backup your Quicken file.
Deactivate all the accounts associated with Citi.
Navigate to Citi Bank's website, look for third-party apps, and unlink Quicken.
After unlinking accounts, return to Quicken and attempt to Add the Citi Bank accounts using the "+" button.
Carefully relink your Citi Bank accounts with the corresponding Quicken accounts.

If the issue persists after following these steps, please contact Quicken Support. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!

(Ticket #10868241)

leishirsute

DOwnload from Capital One shows as successful but does not download latest transactions nor updates the online balance.

I tried reset the account in Quicken and consistently get the following error:

I had to Deactivate all C1 credit accounts and reactivate. Resetting kept getting a sign-in error.