CC-503 with Macys and Chevron Texaco

System

This discussion was created from comments split from:

CC-503 Error Getting Worse, keeps losing access to more accounts

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hmday

I have two accounts Chevron Texaco and Macys with cc-503 errors I can't seem to get resolved. They had worked for years.

Quicken Jasmine

Hello @hmday,

A CC-503 error occurs when your financial institution tells Quicken that your login credentials are incorrect. You can follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup (just in case).

I hope this helps!

hmday

thanks but i have done all of that including contacting support…and the problem is still unresolved

AlbertD

[Removed - Rant/Speculation]

Quicken Jasmine

Hello @hmday,

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

John@113

I went through a similar experience where my banks started throwing CC-503 errors that I was unable to resolve. It seemed like I was losing connectivity to a new bank each week.

I am not saying that this will fix your problem but this worked for me:

Following the suggestion of a forum member:

1. Created a new Quicken User ID.
2. In Quicken, log out of the old User ID and log in using the new User ID.
3. Activate the new User D with an activation code (I had one on hand).
4. Ran OSU - No more CC-503 errors (you will likely have to reset each account due to the change in User IDs)
5. Called Quicken Support and had them transfer the balance of my subscription on the old User ID to the new one.

You could do step #5 after creating the new User ID and not use a new activation code. I had an activation code on hand so it just made sense to me to go that route.

YMMV.

John@113

I was experiencing similar issues as you…it seemed like I lost connectivity with a new bank every other week. Understanding that VMMV, below are the steps that I took (based on advice from this forum) which eliminated all of my CC-503/CC-929 errors:

1. Do a full backup
2. Create a new Quicken User ID
3. Either acquire a new activation code or have CS transfer your existing membership to your new User ID
4. Go to Edit>Preferences>Quicken ID & Cloud Accounts>Sign in as a different user
5. Sign out of your old User ID and sign back in with your new User ID
6. If you acquired a new activation code in Step #3, enter it (and see the note below). If you transferred your existing membership, you should be able to skip this step.
7. Reset all of your individual OSU accounts (I did have to do this).
8. You now should be able to do a OSU with no errors.

Note: If you acquire a new activation code, call CS and request that they transfer the balance of your prior membership to the new User ID.

This worked for me…I cannot attest that it will for you as I really do not understand exactly why mine worked. But it did.

AlbertD

I was going to try this, but when I called customer service to transfer the balance of my membership (which only renewed in June), they were adament that a new user id would not help my issues. [The person I talked to was familiar with the CC-503 problems because he was on of the numerous agents I had spent hours diagnosing and escalating with.] They say it is a known and ongoing problem that has been escalated but there is no estimated time of resolution at this time. [I have looked for the alert for this one but cannot find it.]

At this point, I have lost access to all of my bank accounts and about half of my credit cards. The agent said I could cancel and refund my membership payment, so now I have an Expired Subscription. That just means I have to put in everything manually, which is what I was forced to do anyway, but I'm not having to pay for the privilege.

John@113

They also adamantly told me that creating a new User ID would not fix the problem. So, rather than switch up front, I used a new activation code for the new User ID. I had them transfer the balance on my old User ID subscription after the new User ID worked on both datasets where I was previously having problems.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

AlbertD

https://community.quicken.com/discussion/comment/20446934#Comment_20446934

This has been reported. Since there is no response or feedback, the only way to find out status is call Support and all they will say is "This is a known issue and at this time we have no estimate when it will be resolved"

7/23 your new escalation ticket number 11165881

11165158 - Tier 2 11165826

11059687
11053572
11082157

AlbertD

So far, creating the new Quicken ID has restored access to all my downloads, even though customer service said it was unrelated. I have reset almost all of my accounts (I have a lot of them) and should be finished tomorrow. The couple I have left are PayPal and Wells Fargo. (The PayPal has always been problematic so I have save it for last.) I did get a couple communication errors when I first started, but I now believe those were more related to trying to set up some accounts later at night instead of during regular business hours.