Download problems - Discover (credit card and savings) (CC-501)

GermanBlueRam

I have downloaded both accounts for years without issues. My problem (R57.26, Windows 11 Home) seems to have begun when I changed my password on the website a little over a week ago, to something stronger. I received an error in Quicken, as expected, indicating that my credentials were incorrect. I supplied the new credentials and provided the necessary MFA code to Discover. That didn't work, and so I deactivated both accounts and tried to reactivate them.

Everything looked good at this point, and so I linked to the appropriate, existing accounts.

After a lengthy (a couple of minutes, at least) "updating" process, I received the message below, but again, no transactions.

I then tried to "update now" for one of the accounts and received the error message below. The "processing data" step took an unusually long time, by the way.

So that is my story. I've tried about every 48 hours for the past 7 days or so, most recently this morning.

Quicken Jasmine

Hello @GermanBlueRam,

When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with aa CC-501 error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You can follow this link to access a FAQ that provides more information.

As per the FAQ: If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

I hope this helps!

Quicken Jasmine

Hello @GermanBlueRam,

I would also like to make you aware that we do currently have an active alert regarding CC-501 errors with multiple financial institutions. You may follow this link to access that alert, which you can bookmark for further updates.

As per the alert: If you are experiencing this issue, we advise that you please contact Quicken Support directly for further assistance.

I apologize for any inconvenience caused.