QuickUserPSP - New User ID Suggestion
A note to QuickUserPSP (and anyone else having serious CC-503/CC-929 bank connectivity issues)…
I have been experiencing CC-503/CC-929 issues on two of the three datasets that I manage. I tried every cut/paste solution offered by the Quicken folks who frequent this site to no avail. I called CS but, after placing me on hold, they dropped the call. I reached the point of actually considering transferring money to new bank accounts to avoid the problem…until I realized that it was likely that the "new" accounts would eventually encounter connectivity errors too.
Then, I ran across a post from QuickUserPSP where he/she stated "The only way that you are going to fix these CC-503 errors on all of your accounts using EWC is to create a new Quicken ID and have Customer Support transfer your subscription to the new Quicken ID".
Intrigued, I created a new Quicken ID. Given that it is the weekend (and nobody is working at Quicken Support), it was not possible to have CS transfer the subscription. However, I had an activation code on hand that I had planned to use in January 2025 on my old User ID when my current subscription expired. I used that code to activate the new User ID (yes, I now have two active subscriptions).
Long and short, I logged in with new new User ID, loaded the two affected datasets…and was able to successfully connect.
I plan to call CS tomorrow and have them transfer the remaining balance of the subscription on the old User ID - hopefully they will be agreeable.
I am not a techie so I have no idea why this worked…I just know that it worked for me. I hope that by posting this, someone else may be able to resolve their CC-503/CC-929 issues.
My thanks to QuickUserPSP!
Comments
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Hello @John@113,
Thank you for coming to share this information with other users!
-Quicken Jasmine
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As an addendum…
- Quicken Support did consolidate my activation codes this morning - I am good until January 2026 (thank you Jose).
- During the previous call with Quicken Support, I was told that changing my User ID would not fix the problem. Spoiler alert…It did fix the problem.
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So far, creating the new Quicken ID has restored access to all my downloads, even though customer service said it was unrelated. I have reset almost all of my accounts (I have a lot of them) and should be finished tomorrow. The couple I have left are PayPal and Wells Fargo. (The PayPal has always been problematic so I have save it for last.) I did get a couple communication errors when I first started, but I now believe those were more related to trying to set up some accounts later at night instead of during regular business hours.
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I am glad to hear that this seems to be working for you (as it did for me). I too had to reset my credit card and bank accounts…a small price to pay IMO in exchange for restoring connectivity.
As an aside, I violated rule #1 this morning - "If it ain't broke, don't fix it". I foolishly installed the new release R56.9 over R57.26 (which had been working). As you can guess, the OSU under R56.9 blew up. I believe that nothing updated except for one brokerage house. When I went to reset one of the banks, I received a CC-501 error.
Fortunately, I was able to "downgrade" back to R57.26 and everything seems to be working again.
Going forward, I will test ALL new releases on my laptop prior to upgrading on my main desktop computer. To say that this software is "fragile" is an understatement.
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Albert, I noted that you posted about sourcing your new ID under a different thread.
To simplify things, I suggest that we both just use this thread going forward…actually wouldn't mind going offline and discussing privately via email. If you are in agreement, we'll figure out a way to exchange addresses.
On the user ID, I generally buy them on eBay (cheaper). But given your circumstances, I could see how buying direct (with the 30-day return option) would make the most sense.
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john@113 i have gotten burned on ebay a couple times with bootleg stuff so I usually stick to company sources. I could have saved $10 going through Staples, but amazon and a few others were the same as Quicken online (and, of course, not returnable). I posted on three different threads because i don't know who might find which thread if they are searching for answers like we were. albertd is one of my emails. I have an account on the old roadrunner domain for central florida cfl
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