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ALLY CC-501 7/21/2024 (edit: wrong date)

StuckChuck

I have put this in, apparently, the wrong place twice now so I just started a new discussion….

ALLY; 7/20/2024, Attempt to add ALLY Bank accounts (6) to one-step update. First time only showed ONE account. I cancelled. I tried again. This time all SIX accounts showed up. They were all linked to local accounts already and correct. I continued and and the spinning squirrel cage began and ran for almost 3 minutes and then a screen telling me SUCCESS! I then ran a one-step update and got "CC-501 6 Accounts "Unable to update these accounts because of an error on the Quicken server. For more information, see this FAQ. Account List shows all ALLY Accounts are connected and shows a successful download date and time of July 21, 2024 8:31 a.m. 6 other different banking institutions and one brokerage work fine. I have done a regular validate on my file, a elevated validate ("clear authentication block") AND a super validate…. all checks are fine. Clearing Authentication Block forced me to sign into quicken again. ALLY banking website is accessible. All this said, is there anything I have missed? ALLY Bank is numero uno big cheese, need it. Thanks.

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StuckChuck

Additionally, I just noticed ALL my ALLY Account RECONCILED opening balances have changed! I find this extremely unacceptable! Why does Quicken care about MY local machine's opening balances? I believe this is a bug. An accounting program is only as good as its accounting and security and changing reconciled balances, without any journal entries, is illegal. I would have a hard time explaining things to the IRS when reconciled transactions are changed. Is this a normal thing? Been with Quicken since floppies and have never had my balances changed.

Quicken Jasmine

Hello @StuckChuck,

When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with aa CC-501 error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You can follow this link to access a FAQ that provides more information.

As per the FAQ: If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

I hope this helps!

StuckChuck

Magically Resolved

Quicken Jasmine

Hello @StuckChuck,

Thank you for coming back to update us, I am happy to hear that the issue was resolved!

StuckChuck

BTW, from ALLY Bank…."Finally, Ally Bank will temporarily block external aggregation applications from accessing Ally.com. This typically occurs at times of higher web traffic to ensure customers will be able to directly access to Ally.com as needed. As web traffic levels decrease and return to normal, external aggregation application will be granted access once again."