Why does Quicken program always show not responding in Task Manager when using One Step Update

meyerme
meyerme Quicken Windows Subscription Member ✭✭
edited August 24 in Download, Add/Update Accounts (Windows)

I have not been able to get thru an entire One Step Update for weeks. I can so separate accounts, however, Chase and Bank of America, when update one at a time show not responding as well. I always have to end task in the Task Manager after about 15 minutes of waiting. Anyone else having these issues?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @meyerme,

    To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • meyerme
    meyerme Quicken Windows Subscription Member ✭✭

    Quicken Anja,

    I did get through a One Step Update tonight based on what you instructed above, however, not all the accounts updated. BofA and Chase did no update. When I went and ran update now from the settings while in the chase account then I rec'd the not responding again and had to end task from the task manager. I did not want to try BofA and get not responding again.

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