Why does Quicken program always show not responding in Task Manager when using One Step Update

Question

I have not been able to get thru an entire One Step Update for weeks.  I can so separate accounts, however, Chase and Bank of America, when update one at a time show not responding as well.  I always have to end task in the Task Manager after about 15 minutes of waiting.  Anyone else having these issues?

meyerme · Answer

Quicken Anja,

I did get through a One Step Update tonight based on what you instructed above, however, not all the accounts updated.  BofA and Chase did no update.  When I went and ran update now from the settings while in the chase account then I rec'd the not responding again and had to end task from the task manager.  I did not want to try BofA and get not responding again.

Quicken Anja · Answer

Hello @meyerme,

To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

* Navigate to Edit
* Preferences...
* Quicken ID & Cloud accounts
* Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
* Follow the prompts to Sign Out
* Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!