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Ending Balance Checking Register Incorrect Due to CC-800

Dom1

I know there is a ticket for CC-800 (below) that support is working on. However, over the last 2 weeks I have combatted this error. The last time it was removed the check register supposedly updated - Online and Ending balances updated where they were the same. However, the transactions did NOT download. So if I manually enter these transactions Ending Balance is incorrect. How can this be fixed without me having to enter a bogus transaction?

Thanks

https://community.quicken.com/discussion/7954385/update-7-20-24-multiple-banks-unresolvable-cc-800-cp-account-not-found#latest

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NotACPA

Have you seen this thread?

https://community.quicken.com/discussion/7950403/persistent-cc-800-error-fix-it-has-no-effect?utm_source=community-search&utm_medium=organic-search&utm_term=cc-800

Dom1

Yes, I'm actually on that thread and at the time I thought the export/import worked but see below for what I found after reviewing the file in more detail.

I'm hopeful that the Quicken Support post that I referenced gets resolved:

https://community.quicken.com/discussion/7954385/update-7-20-24-multiple-banks-unresolvable-cc-800-cp-account-not-found

My results of export/import can be found at the following link and there is a brief summary that follows.

https://community.quicken.com/discussion/7952530/qxf-export-import-and-subsequent-change-in-quicken-qdf-file-size

Summary of immediate link above.

Planning info missing
Budget info missing
Calendar notes missing and some of my scheduled amount dues are either missing or incorrect.
Report Missing
This link explains what does not come over via the export/import process among other things.

https://community.quicken.com/discussion/7952530/qxf-export-import-and-subsequent-change-in-quicken-qdf-file-size

UKR

I don't know about all the import/export stuff discussed above, but I do know for sure that the following happened to me:

After deactivating / reactivating a single bank account, I noticed that my account register's Opening Balance transaction had been changed.
Quicken, during reactivation of the account calculated a new Opening Balance amount, based on Online Balance + downloaded transactions. This amount was off, somehow, and caused an incorrect Opening Balance amount.

Changing the Opening Balance amount back to what it should have been, ($0.00 in my case) resolved the balance discrepancy.

IMHO, when reactivating an existing account, Quicken should NOT have updated the Opening Balance amount!
This bug needs to be fixed ASAP!

NotACPA

It's because of that bug, that many/most of the SuperUsers recommend that you go thru each of your online accounts (after successfully reconciling them) and store the CORRECT opening balance in the Memo field. THUS, if this happens again, at least you can do a quick check (and correction if needed) of what that OB should be.

Dom1

Interesting, based on your comment I've taken a pic of my beginning balance entry from 1995 just in case.

Dom1

Yes, I'm actually on that thread and at the time I thought the export/import worked but see below for what I found after reviewing the file in more detail.

I'm hopeful that the Quicken Support post that I referenced gets resolved: UPDATE 7/20/24 Multiple Banks - Unresolvable CC-800/CP_ACCOUNT_NOT_FOUND

My results of export/import can be found at the following link and there is a brief summary that follows.

QXF Export / Import and subsequent change in Quicken QDF file size

Summary of immediate link above.

Planning info missing
Budget info missing
Calendar notes missing and some of my scheduled amount dues are either missing or incorrect.
Report Missing

This link explains what does not come over via the export/import process among other things.

How do I import/export a Quicken Transfer Format (.QXF) file?

trinadan

Respectfully, how does one encourage progress on the problem below? There is no comment box offered there.

UPDATE 7/20/24 Multiple Banks - Unresolvable CC-800/CP_ACCOUNT_NOT_FOUND

Dom1

As https://community.quicken.com/profile/NotACPA stated, please note your beginning balance beforehand. I just reconnected my WSFS Bank account and it it did download successfully. However the beginning balance was incorrect which I was able to resolve by reviewing an older backup before the cc-800 issues started. Actually I had a number of different beginning balances due to all the trial and error fixes I attempted. By finding the original beginning balance I was able to remove the adjusting entry I had made recently and had to ignore one deposit that downloaded. Now my online and ending balances are the same and all transactions are in the register. See the link below if you didn't have it bookmarked.

https://community.quicken.com/discussion/comment/20446695#Comment_20446695