Penfed appears to update, but several transactions are missing

System

This discussion was created from comments split from:

Penfed (Pentagon FCU) not connecting (again!)

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nmayben

Touching base on this. I tried updating all of my accounts today. Penfed appears to update, but there are several transactions missing. I've noticed this every so often and it's a huge pain [Edited - Language].

Quicken Kristina

Hello @nmayben,

To troubleshoot this issue, if you haven't already done so, I recommend following the directions in this article on missing transactions:

Be sure to follow these steps in order:  

1. In the affected account, click the Settings icon in the bottom right corner of the screen. Go to the Downloads tab and, under Transaction Downloads, confirm Download all available transactions is enabled.
   
2. Refresh your online account information by clicking on the Update Icon, located on the upper left-hand side of Quicken. Follow any on-screen instructions to complete the account update.  
3. Confirm that the Sort Order in your account is by Date; just click the top of the Date column in your account register. It's possible the transactions are in your register, but not where you thought they'd be. 
   
    
4. Click the Clear Filters button to the right of the account register’s filter dropdowns. This will confirm that there is no filtering in your account register. 
5. Click Columns in the bottom right of the register, then check the Statement Payee box. This will allow you to search for the downloaded Payee name to confirm that a transaction was not renamed unexpectedly.   
6. Go to Accounts > Hide and Show Accounts…. You can confirm if missing transactions have been downloaded into a hidden account by unchecking the Hide In Lists box next to the account that is marked as hidden.  
   

If you need further assistance

If the issue isn't resolved and this is not a one-time event, please reach out to Quicken Support. 

I hope this helps!