First Horizon Bank-OL-295-A Error
First Horizon Bank OL-295-A error just started this morning when trying to download transactions. Any suggestions? I have done the usual troubleshooting. Thanks.
Comments
-
Same problem for me. Worked yesterday and I can log on to my accounts at First Horizon.
0 -
First, please review and follow this error-specific support article regarding error OL-295 (please be sure not to skip any steps).
Let us know how it goes!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Just spoke with First Horizon—problem is on their end. They will contact me when resolved.
1 -
@billr thank you for following and sharing this information here!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
I refreshed the bank info in Quicken and it works now
0 -
Unfortunately, I still have the error.
0 -
@Todd727 Thank you for the update, I'm glad to hear that the issue resolved for you!
To help others experiencing the same issue, could you please clarify what you mean by "refreshed the bank info in Quicken" and provide more detail on the exact steps you took to resolve the error (e.g.: did you deactivate/reactivate, etc)?
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
I'm having the same download to Quicken problem with First Horizon for the last few days. Their tech support was no help. I've done the recommended trouble shooting and everything looks right. Error persists. Today, I downloaded a CSV file from the bank website with no problem so I could bring my Quicken data up to date. My other accounts (other banks) are downloading just fine.
0 -
My First Horizon accounts last successfully updated on August 7th. Came here to see if it was a systemic problem, and apparently it is for some of us. Has anyone tried deactivating and reactivating online services? Just my experience from literally decades with Quicken is sometimes waiting it out is the best course of action and wanted to ask before I did it.
0 -
I deactivated my connection and re-activated it and I was able to download again.
1 -
After seeing mhodus's success with deactivation, I just did that this morning and everything is working again.
0 -
This is still happening. First Horizon Direct Connect not working. I have Reset connection and when that did not work I Deactivated and Reactivated the accounts. Stays at Express Web Connect. Direct Connect is (sometimes) offered as an improved connection method from within Quicken, but bank rejects when attempting to set-up. This AM, even Quicken is not offering Direct Connect.
0 -
I tried to activate/deactivate. Quicken found both accounts but would not let me link one of the accounts to an existing account—it wanted to create a new account. I am afraid to go further. So, I still have the problem.
0 -
Deactivate all First Horizon accounts by going to each account and deactivate, then activate one account. It now should give you relinking to each/all of your accounts. Note: If it said new, you did not deactivate that account. This worked for me as I have 5 accounts.
0 -
I did that and it worked. But on one account, it apparently downloaded incorrect or duplicate transactions and I had to make a huge adjusting entry to balance. Also, it's Express Web Connect, not Direct Connect. Cannot remember the connection method prior to this issue. Thanks.
0
