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Problems updating accounts....

Cary A. Strochan

After opening Quicken, when I attempt to update my bank and credit accounts, a password box appears along with the Intuit sign-in page requesting my ID and password. It happens every day. My Quicken version is 2024, R58.9, Build 27.1.58.9.

I have tried signing in as another party but this accomplishes nothing. Help, please.

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Quicken Anja

Hello @Cary A. Strochan,

Could you please provide a screenshot of the Intuit sign-in screen you described receiving above? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Cary A. Strochan

Once I sign in another box requesting my password appears.

[Edited Screenshot for Privacy and Security]

Quicken Anja

Thank you for following up!

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

Keep in mind that the sign-in pop-up dialog may continuously keep popping back up throughout this process, in which case you will need to continue closing it each time it pops up until you reach the full sign-in screen.

I hope this helps!

Cary A. Strochan

I've tried this and it accomplishes nothing. I'lll try it again and hope for the best.

CAS

Cary A. Strochan

I just tried it but Quicken failed to recognize my password notwithstanding that it was recognized to enter this site. Now what?

NotACPA

https://community.quicken.com/discussion/comment/20448339#Comment_20448339

It's not necessarily the same ID and password for this site vs. Q desktop. Try the "Forgot Password" option in the pop-up.

Quicken Anja

Thank you for following up.

Is the screen you're currently stuck in the full sign-in screen (not the former small pop-up box)?

If so, could you check the bottom of the screen and tell me if you see something that says, "Create a new ID or Sign in with a different Quicken ID" (this is usually located right underneath "Having problems with your Quicken ID?")?

Cary A. Strochan

I finally was able to fix it. Hope the fix continues to work.

Quicken Anja

Thank you for the update! Glad to hear you were able to resolve the issue.

Please feel free to share the solution here as it may help others experiencing the same! Thank you.