nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Problem with my connection to my Capital One Credit Card

Paul Gorman

OS: Windows 11
Issue Started: August 10, 2024
Bank Issue: Capital One Credit Card

Starting on 8/10 I could not download transactions from my Capital One Credit Card Account. When I went into account details to reset the connection I started getting the following error now matter what I did.

"Quicken is having trouble connecting to Capital One Card Services"

The Screenshot 2 image shows that Capital One is validating and accepting the connection.

No matter what I try I can't get this connection to work again.

Can you please help me get this working?

Quicken Screenshot 2.png

Quicken Screenshot 1.png

Find more posts tagged with

Accepted answers

All comments

Suzanne H.

Having the exact same issue on Aug. 13 2024.

dvona01

Same issue

Quicken Kristina

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket# 11221727)

alpinebum

I have the same issue. Started for me around August 4th using Quicken for Mac. Capital One credit card transaction downloads haven't worked since.

Quicken Jasmine

Hello @alpinebum,

Thank you for coming to share that you are also experiencing this issue. Please refer to @Quicken Kristina’s previous response regarding an active alert.

We apologize for the inconvenience

mikemcd001

Same problem. The last transactions from Capital One Card Services that were cleared using One Step Update are from 8/6/24.

This has been a problem for at least a week now.

jlwalter

Is there any update on the ETA for this to be resolved?

Quicken Kristina

Hello @jlwalter,

Our Product and Development teams don't give us ETAs. I recommend bookmarking the Community Alert I linked earlier to get updates, when available, and know when the issue is resolved.

https://community.quicken.com/discussion/comment/20448695#Comment_20448695

Thank you!

alpinebum

My Venture X downloads work again! It appears the issue has been resolved :-)

j58

What's the latest update on Capital One downloads? It now says "Account linking is currently unavailable." I have used Quicken for well over 20 years but this problem is about to break me of the habit. It seems every time you fix 1 bug you create another one.

j58

Can someone at Quicken answer me????

Quicken Kristina

Hello @j58,

Please be aware that the Community forum is primarily user-to-user based with only a handful of us mods. Therefore, responses are not immediate. If you prefer immediate assistance, please contact Quicken Support directly.

To help troubleshoot this issue, please provide more information. Which connection option are you trying to use?

What type of account are you trying to add/reconnect (Checking, Savings, Credit Card, Loan, etc.)? At what point in the process are you encountering that error message? If possible, please provide a screenshot of the error, with any personal information redacted. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!