Major One Step Update issues - CC-501 errors

The Big Apple

OSU this morning shows "green" checkmarks when running the OSU, but the summary page shows the following FIs with a CC-501 error.

Oddly, the "Last downloaded" in each account register DOES update, and it did appear to download transactions for at least some of these FIs, so it looks like the OSU summary page may be the error.

The impacted FIs - all using EWC+ as the connection method:

• American Express
• Bank of America - Quicken
• Chase
• Citibank (this downloaded a transaction even with CC-501)
• Discover Card Account Center
• Pentagon Federal Credit Union
• Target National Bank (this downloaded a transaction even with CC-501)

My other accounts - using direct connect or legacy EWC updated properly. TD Bank didn't update, but that's another known issue that is a mess of its own.

Quicken Anja

Hello @The Big Apple,

Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
Chat Support is available  7 days a week from 5 am to 5 pm PDT.