ONGOING! 9/2/24 PNC Bank-Web Connect - Missing Register Transactions

Quicken Kristina

We have received reports of PNC Bank not being able to download transactions. We believe that the cause of this issue can be due to converting to Express Web Connect + (Quicken for Windows)/Quicken Connect (Quicken for Mac) late, or the authentication token issued by the financial institution being expired.

Troubleshooting Steps:

1. Backup your file, then deactivate all the accounts associated with PNC Bank-Web Connect.
2. Navigate to PNC Bank's website, look for third-party apps, and unlink Quicken.
3. After unlinking accounts, return to Quicken and attempt to Add the PNC accounts using the "+" button.
4. Carefully relink your PNC Bank accounts with the corresponding Quicken accounts.

If the issue persists, please reach out to Quicken Support for further assistance.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11235537/CTP-10778)

Quicken Kristina

UPDATE 8/26/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Kristina

ONGOING 9/2/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!