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Mass Mutual Annuity CC-501 Error

QuickVA1

When adding a new mass mutual annuity account, I enter my user name and password but then I get a window saying there is an CC-501 error. This has been going on for over a week and I can't add this account. Any ideas?

I'm using Quicken for Windows R58.9

Quicken MassMutual Error.jpg

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Quicken Jasmine

Hello @QuickVA1,

When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with a CC-501 error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account.

You can follow this link to access a FAQ that provides more information.

As per the FAQ: To resolve this issue:

If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support. This type of error may require our support agents to review logs in order identify the issue and fix the problem.

I hope this helps!