Quicken crashes on startup-Windows 11

turbo44
turbo44 Quicken Windows Other Member ✭✭
in Errors and Troubleshooting (Windows)

I hope this doesn't get posted twice. I accidently blew this away the first time.

Windows 11 Pro, Version 23H2, build 22631.3880

It started a few weeks ago. Sometimes I get the "Unable to initialize runtime components…" message and and sometimes I just get the "Quicken crash report" dialog. I've tried the various uninstall/reinstall and restart windows options with the same results. I can run Quicken on my test PC (not the best option) with the same data file I have tried on the crashing PC. I have tried the CTRL key, run as administrator option. In this case a blank Quicken window opens but if I select any menu item Quicken crashes with the crash report dialog.

I have run the validate file option on the data file which flags a few minor errors. I did not tick either of the other two options in the validate dialog.

I did a complete bare metal install of Windows 11 and ran all the updates. I then installed Quicken and it crashes as described above.

Comments

  • Robert Honeyman
    Robert Honeyman Member ✭✭✭

    Ten days and no response? That's ridiculous. I hope you contacted phone support. I'll have to do that in the morning.

  • turbo44
    turbo44 Quicken Windows Other Member ✭✭

    yes, that's ridiculous. I haven't contacted phone support yet. my last go round with phone support was disappointing but I guess I will have to give it another try.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @turbo44 and @Robert Honeyman,

    I apologize for the delayed response. Are you still experiencing issues?

    Let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • turbo44
    turbo44 Quicken Windows Other Member ✭✭

    Jasmine,

    Yes. I have not been able to load Quicken on this PC for some time. I tried it just now. Quicken installed some updates, it opened, loaded my data, which is new, then disappeared and the "Quicken crash report" dialog displayed. I sent the crash report using my email id.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20452321#Comment_20452321

    Try starting Quicken without opening a data file.

    1. To do this, hold Ctrl + Shift on your keyboard and double-click the Quicken icon.
      • Note: You will need to continue to hold Ctrl + Shift until Quicken opens with a blank screen.
    2. If this occurs, there may be an issue with the data file that's keeping Quicken from opening properly. Follow these steps to Restore a backup file.
    3. Then, Validate the restored backup file by going to File > Validate and Repair File.
    4. Check Validate file and click OK.

  • turbo44
    turbo44 Quicken Windows Other Member ✭✭

    @UKR

    I had actually tried that before without a good result. However, as stated above, Quicken installed some updates at my most recent attempt to run it. So I tried the Ctrl + Shift

    again and it worked this time to give me an open but empty Quicken window. Unfortunately Quicken demands that I logon in and enter my activation code. I haven't found that yet. I don't remember where I saved it. I know I have one though as Quicken has been billing me annually for the past several years. So I tried again and selected a new data file. I got all the way to adding/assigning an account name and got the quicken crash report dialog.

    The quicken data file I want to use on this PC opens and updates just fine on another test PC.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Try this procedure to tell Quicken that you are properly subscribed and registered:
    https://www.quicken.com/support/why-am-i-being-asked-sign-my-quicken-id-repeatedly-or-why-am-i-being-asked-activation-code/

    To do so you may have to create an empty Test data file without any accounts (or with just one Cash account).
    After you've done that see if you can Validate your actual data file (items 3 and 4 above). Do not try to open and use the data file before validating it.

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