nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Quicken crashes on startup-Windows 11

turbo44

I hope this doesn't get posted twice. I accidently blew this away the first time.

Windows 11 Pro, Version 23H2, build 22631.3880

It started a few weeks ago. Sometimes I get the "Unable to initialize runtime components…" message and and sometimes I just get the "Quicken crash report" dialog. I've tried the various uninstall/reinstall and restart windows options with the same results. I can run Quicken on my test PC (not the best option) with the same data file I have tried on the crashing PC. I have tried the CTRL key, run as administrator option. In this case a blank Quicken window opens but if I select any menu item Quicken crashes with the crash report dialog.

I have run the validate file option on the data file which flags a few minor errors. I did not tick either of the other two options in the validate dialog.

I did a complete bare metal install of Windows 11 and ran all the updates. I then installed Quicken and it crashes as described above.

Find more posts tagged with

Comments

Robert Honeyman

Ten days and no response? That's ridiculous. I hope you contacted phone support. I'll have to do that in the morning.

turbo44

yes, that's ridiculous. I haven't contacted phone support yet. my last go round with phone support was disappointing but I guess I will have to give it another try.

Quicken Jasmine

Hello @turbo44 and @Robert Honeyman,

I apologize for the delayed response. Are you still experiencing issues?

Let me know!

turbo44

Jasmine,

Yes. I have not been able to load Quicken on this PC for some time. I tried it just now. Quicken installed some updates, it opened, loaded my data, which is new, then disappeared and the "Quicken crash report" dialog displayed. I sent the crash report using my email id.

UKR

https://community.quicken.com/discussion/comment/20452321#Comment_20452321

Try starting Quicken without opening a data file.

To do this, hold Ctrl + Shift on your keyboard and double-click the Quicken icon.
- Note: You will need to continue to hold Ctrl + Shift until Quicken opens with a blank screen.
If this occurs, there may be an issue with the data file that's keeping Quicken from opening properly. Follow these steps to Restore a backup file.
Then, Validate the restored backup file by going to File > Validate and Repair File.
Check Validate file and click OK.

turbo44

@UKR

I had actually tried that before without a good result. However, as stated above, Quicken installed some updates at my most recent attempt to run it. So I tried the Ctrl + Shift

again and it worked this time to give me an open but empty Quicken window. Unfortunately Quicken demands that I logon in and enter my activation code. I haven't found that yet. I don't remember where I saved it. I know I have one though as Quicken has been billing me annually for the past several years. So I tried again and selected a new data file. I got all the way to adding/assigning an account name and got the quicken crash report dialog.

The quicken data file I want to use on this PC opens and updates just fine on another test PC.

UKR

Try this procedure to tell Quicken that you are properly subscribed and registered:
https://www.quicken.com/support/why-am-i-being-asked-sign-my-quicken-id-repeatedly-or-why-am-i-being-asked-activation-code/

To do so you may have to create an empty Test data file without any accounts (or with just one Cash account).
After you've done that see if you can Validate your actual data file (items 3 and 4 above). Do not try to open and use the data file before validating it.

turbo44

Tried your recommendations above several times. Responses from Q were not always the same. one time i got all the way to loading my data file which I ran a validate on. opened the data file which worked but then tried to download transactions from my financial institution and the download window froze. I had to terminate Q using task manager. started Q again and got the crash report dialog. I did the Ctrl Shift and tried to open the data file again and got the Crash Report dialog.

I tried to create a new data file, all was ok until it asked me to name the data file and it gave me a crash report. Tried this more than once of different days.

I tried a lot more steps than I described here but the end result was the same.

At this point I am somewhat inclined to believe it may be something about my PC but I need some kind of hint of what to look for. The PC is fairly new, self built, with a bare metal install of Win 11 because of the problems I have been having with Q. Everything else I have installed seems to be working fine.

Note again, the data file works on my test PC with Win 11 installed.

Rermor

This same issue has been going on for about 4 weeks. I was told the issue had been "upgraded" and I would hear by email. So far nothing. I have deleted Quicken and tried to reinstall. I now get a message that my computer does not have the necessary capacity do it doesn't download. What is going on? Does anyone work on this or do they hope we will just go away

rermor

turbo44

Its not going away, so I hope someone is working on it.

turbo44

well, its possible its fixed for me. i will give it a couple of days to see if everything continues to work. In my case it is a hardware issue. ASUS set their BIOS defaults outside the Intel recommendations for the processor. I had a number of applications besides Quicken that were failing.

I will let you all know if it really appears to be fixed for me in a couple of days.

RalphC

If other applications were failing, I'd start to suspect the health of your Windows environment. It's probably not a Quicken issue.