HSBC USA Missing Transactions
For over four months now, Quicken does not download all the transactions in HSBC USA. At every statement, I find that my account does not reconcile. I have to take my statement, and do a line by line audit to find the missing transactions.
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Hello @username,
To help troubleshoot this issue, please provide more information. What method do you use to download transactions from HSBC (Express Web Connect, Direct Connect, or Web Connect)? Have you already tried the troubleshooting in this article on missing transactions? Is there any pattern to the transactions that are missing (for instance, is it always missing transactions that nearly identical, where the only difference is the date)?
I look forward to your response!
Quicken Kristina
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Thank you for your reply,
Due to the nature of this issue with HSBC, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
You posted about the issue with TD Bank in a different discussion, and I recommend following that thread for troubleshooting on that issue.
I apologize that I could not be of more assistance!
Quicken Kristina
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