Unable to connect Quicken Mac to LifeHub

Jon McIntosh
Jon McIntosh Quicken Mac Subscription Member ✭✭
edited August 27 in Errors and Troubleshooting (Quicken LifeHub)

Quicken 7.9.0 (build 709.54520.100) on MacOS 14.6.1 open on desktop yet LifeHub "Get Started" button grayed-out not allowing next action (see attachment).

Screenshot 2024-08-27 at 12.40.39 PM.png

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Jon McIntosh,

    To start troubleshooting this, first, please make sure that you have it enabled in your Quicken. To do this, please log out of Quicken LifeHub. Then, go to your Quicken program and navigate to Quicken>Settings>Connected Services. Please make sure that Send file summary to Quicken LifeHub is selected.

    Screenshot 2024-08-27 at 2.48.30 PM.png

    Once you have made sure that setting is selected, go back to Quicken LifeHub and check to see if the issue is resolved.

    Please let me know how it goes!

    Quicken Kristina

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  • Jon McIntosh
    Jon McIntosh Quicken Mac Subscription Member ✭✭

    thanks, that what I needed to do.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thanks for the follow-up,

    I'm glad to hear that resolved the issue.

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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