UPDATE 11/9/24 Bank of Hawaii - CC-502/FDP-102, "It's not your fault" QWin & FDP-107 QMac
Our teams have discovered that users with Bank of Hawaii are receiving an FDP-102 in Quicken for Mac and a CC-502 in Quicken for Windows.
This has been escalated internally, though we do not have an ETA at this time.
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Thank you!
(Ticket #11245569)
-Quicken Jasmine
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Comments
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UPDATE 9/3/24
We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.
Thank you!
-Quicken Jasmine
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ONGOING 9/10/24
This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.
We apologize for any inconvenience and appreciate your patience.
Thank you!
-Quicken Jasmine
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UPDATE 11/9/24
We have confirmed that users with Bank of Hawaii are now receiving "Sorry. We encountered an error. It's not your fault" in Quicken for Windows and FDP-107 in Quicken for Mac. The previous error users were getting was a CC-502 and FDP-102.
We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.
Thank you!
Quicken Kristina
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