Sync fails with bad transactions - Invalid is 4711 for parameter coa.id

annenoe

From desktop app, from the Mobile & Web tab, select Sync Now. I get sync errors, all the same, from the same checking account (see below) for wording. What's odd is that I cannot find these transactions in the noted checking account. Can transactions be hidden somehow? Can't fix them if they don't exist…

I then tried to validate. No luck. I tried turning sync off then on. No luck.

"The transaction in <checking account 123> on <date> for <dollar amount> was not synced. Try Validating your file before syncing to cloud again by choosing Validate from the File Operations menu. The resulting data log shows some actions taken but no notice of the transactions that failed.

System Message:

Transaction request failed (id=#####); transaction [checking account 123] [date] <verbiage that might be the source of the transaction>

exception:

message: Invalid id 4711 for parameter coa.id

err code: QCS-0400-8

Quicken Anja

Hello @annenoe,

If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. On your desktop program go to Edit
2. Preferences...
3. Mobile & Web
4. Make sure sync shows it's ON and click on Reset your cloud data
   
5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
6. Wait for the sync reset to finish
7. Navigate to the Mobile & Web dropdown menu 
8. Select Cloud Sync to resync your data and to make sure no errors occur

Once that is done, see if the issue still persists.

Let us know how it goes!

annenoe

Thanks for the response. Did as you suggested. I get the same response. A list of 8 transactions. But, it appears that my bank accounts did transfer over correctly to the Quicken Classic online website and match that values I show on the desktop version.

My investment accounts are there but are not correct. All show total values which are not correct (woefully short of their actual value) and don't match the desktop version and none show actual holdings. What should I expect to see with regard to my investment accounts?

Thanks again.

annenoe

edit… meant to say I still get a list of 8 transactions that cannot be synced but everything else appears ok with my bank accounts…