Cloud Sync Not Syncing

Antonios
Antonios Quicken Windows Subscription Member
in Download, Add/Update Accounts (Windows)

When I try to sync my Quicken via the Cloud Sync button on the Windows desktop app, the sync hangs and says "Processing Data".
It permanently hangs up the app and will never stop processing as you can see in the screenshot.

Screenshot.png

I have to use the Task Manager to shut it down.
I have tried reinstalling the app, and I've tried clearing the Cloud data. Nothing works.

I'm using release 58.9 on Windows 11. There's only one checking account that I use with Quicken.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Antonios,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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  • 760beemer
    760beemer Quicken Windows Subscription Member

    i have had the same problem since May. Tech support said to follow the community for an answer. I have seen the Sam suggestion several times but nothing has worked yet and quicken for the first time I feel is failing its users

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @760beemer,

    Thank you for adding to this discussion.

    Please be aware that per protocol, we offer several different troubleshooting steps in a certain order. If the steps previously provided above have failed to resolve this issue, then next we suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts. 

    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

    1. On your desktop program go to Edit
    2. Preferences...
    3. Mobile & Web
    4. Make sure Sync shows it's ON and click on Reset your cloud data
    5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    6. Wait for the sync reset to finish
    7. Navigate to the Mobile & Web dropdown menu 
    8. Select Cloud Sync to resync your data and to make sure no errors occur

    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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  • CHARLES BEHRMAN
    CHARLES BEHRMAN Quicken Windows Subscription Member ✭✭✭

    same problem stuck on processing data then program freezes

  • 760beemer
    760beemer Quicken Windows Subscription Member

    the above finally worked. Not sure why as I had done the same thing previously. Thank you.

  • Quicken Anja
    Quicken Anja Moderator mod

    @760beemer thanks for the update! Glad to hear the issue has been resolved. 🙂

    -Quicken Anja
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