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Cloud Sync Not Syncing

Antonios

When I try to sync my Quicken via the Cloud Sync button on the Windows desktop app, the sync hangs and says "Processing Data".
It permanently hangs up the app and will never stop processing as you can see in the screenshot.

Screenshot.png

I have to use the Task Manager to shut it down.
I have tried reinstalling the app, and I've tried clearing the Cloud data. Nothing works.

I'm using release 58.9 on Windows 11. There's only one checking account that I use with Quicken.

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Quicken Anja

Hello @Antonios,

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

760beemer

i have had the same problem since May. Tech support said to follow the community for an answer. I have seen the Sam suggestion several times but nothing has worked yet and quicken for the first time I feel is failing its users

Quicken Anja

Hello @760beemer,

Thank you for adding to this discussion.

Please be aware that per protocol, we offer several different troubleshooting steps in a certain order. If the steps previously provided above have failed to resolve this issue, then next we suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts.

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF").

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

On your desktop program go to Edit
Preferences...
Mobile & Web
Make sure Sync shows it's ON and click on Reset your cloud data
On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
Wait for the sync reset to finish
Navigate to the Mobile & Web dropdown menu
Select Cloud Sync to resync your data and to make sure no errors occur

Once that is done, see if the issue still persists.

Let us know how it goes!

CHARLES BEHRMAN

same problem stuck on processing data then program freezes

760beemer

the above finally worked. Not sure why as I had done the same thing previously. Thank you.

Quicken Anja

@760beemer thanks for the update! Glad to hear the issue has been resolved. 🙂

rschuetz76

I had the same problem as above. I try resetting the cloud it did not work. I even log off and log back in to the account and that did not work.

Brad2

I had to delete my cloud data file to get it to work again:

Create a "test" Quicken file. From that "Test" quicken file, click on "cloud accounts associated with this Quicken ID (2)" then select & delete your actual Quicken cloud file. Now open your original Quicken file and let it re-create the cloud file.

What a pain in the butt!!

tiride

There are a ton of issues posted in this community about the sync hanging up. Quicken needs to fix this persistent issue or provide a better tool to resolve other than having to reset cloud data and lose everything entered on a mobile device. Fix it Quicken!!!!!

MamaGiraffe

Same issue, I've had to reset my cloud data constantly and had to start using my mobile copy as read only because there is no point to add anything since it's just going to get erased. I've had to rebuild 5 times in the last week. Quicken support just runs you through the same steps and tells you that "it's a desktop based application". So if I can't do anything from the cloud why am I paying for it?

MamaGiraffe

https://community.quicken.com/discussion/comment/20451803#Comment_20451803

Brad I would recommend checking again soon because I did all that and then 5 days later had to do it all again.

WarEagle612

My sync is not working. I have tried all the above steps (Reset cloud data / login as different user).

Whenever i try to sync it just hangs forever until i have to use the task manager to close quicken.

Please assist

milmom2005

thank you, Quicken Anja. Your suggestion to logout of Quicken completely worked for me.

milmom2005

Back again because the logout of Quicken completely only worked the once. I have reinstalled Quicken twice, logged out, etc. and nothing works. I used Quicken on my Parallels virtual with Windows 11 installed. All programs are uptodate. Interestingly the Quicken data with transactions is uploaded but the program hangs after that and requires control/alt/del to end it. If the cloud data is not reset every time a synch is done, duplicate accounts are created in the cloud data (ie 2 x checking accounts)…I had 3 of each before I did a reset. this behavior started maybe a month ago.

Who_Cares

I just came back from a trip. I had entered all of my transaction into the mobile app. Now I am having the exact same problems. Quicken Classic Sync spins and spins, and never completes. File passes all validation checks and I lost all of my Mobile App entries and now I have double account entries in the Mobile App.