Vanguard Quicken Detailed transaction download not working

Gdavis1906

About two weeks ago Vanguard stopped working with detailed transaction downloads. I’ve tried all the suggestions in the various threads but nothing worked. I can only download using simple downloads and detailed isn’t available to be selected. Looking for suggestions on how to get this resolved.

Thank-you!!!

Quicken Kristina

Hello @Gdavis1906,

To assist with this issue, please provide more information. Was there anything else that happened around the same time as this issue started (for instance, did you need to reconnect the account)? There are quite a few connection options for Vanguard. Which one are you using and which connection method are you using? To check this, click on the account in your Quicken to select it, then go to Accounts>Settings. On the Downloads tab, it should show the name of the Financial Institution as well as which Connection Type you're using (usually Quicken Connect or Direct Connect).

I look forward to your reply!

Gdavis1906

Hi, I have tried both the direct connect and quicken connect two different Vanguard connections (Vanguard and Vanguard Pesonal Investor). They all result in detailed downloads not being an option.

Quicken Kristina

Thank you for your reply,

Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Gdavis1906

Thank you