Lowe’s and Venmo (Synchrony) downloads are incorrect

System
System Member admin
edited October 7 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Venmo Credit Card (Synchrony bank) does not connect with Quicken Classic (for Windows) subscription

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  • sd2131
    sd2131 Quicken Windows Subscription Member ✭✭

    I have a Synchrony card with Sams Club that is downloading under Lowes. My Lowes won't download and my Venmo won't download. Any solutions. Getting lots of errors 513, 929, etc. HELP

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @sd2131,

    To help troubleshoot these issues, the first step is to deal with the 929 error you mentioned, since that error can sometimes interfere with your ability to connect/reconnect other accounts. To troubleshoot the 929 error, please follow these steps from this article on CC-929 errors:

    First, wait one hour. Then, sign out of Quicken and sign back in:

    1. Go to Edit > Preferences > Quicken ID & Cloud Accounts.
    2. Click Sign in as a different user.
    3. Type "yes" to confirm and click Sign Out.
    4. After you sign out, sign back in with the same Quicken ID.
    5. Attempt to add your account again.

    If the issue persists

    If the steps above do not resolve the issue, please contact Quicken Support.

    I hope this helps!

    Quicken Kristina

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