Early access means unpaid UAT?

Andrew
Andrew Member ✭✭
in Using Quicken LifeHub

It seems that this is not a finished product ready for early access by real users. I was told "this is a new product, there could be some issues". No kidding. Suggest you complete some proper user acceptance testing, fix everything UAT finds, then ask us to have a look. My current experience does not give me confidence this could be a useful reliable product.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Andrew,

    Would you mind sharing the issues that you are experiencing?

    Thanks!

    -Quicken Jasmine

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  • Andrew
    Andrew Member ✭✭

    See my post in the errors thread. Cannot add relationship to a newly created contact. Today I logged in and could see none of my previous work (link to my Quicken Classic file, IDs, contacts, etc) until I went to my profile page when all of this re-appeared.

    I have previously posted as an idea (but in truth it is a basic failing) that I'm told I cannot import my current emergency records organizer from Quicken Classic into Life Hub so I'm basically recreating everything I have there manually.

    None of this convinces me that Life Hub will be a product worth paying extra for. Yes, I can give my contacts access rather than downloading a document from the ERO, password protecting it and emailing it to them, but Life Hub isn't in a state yet where I would trust it with my end of life documents etc. It needs more work if early access is intended to make it attractive to me rather than wonder why you have released something that isn't really ready.

    Disappointed customer!

  • Quicken Kirby
    Quicken Kirby I do not have Quicken yet Member, Moderator ✭✭

    Hello @Andrew,

    I really want to get to the bottom of your issues and fix all the things you've identified. Are you willing to do a quick session with the product team so that we can be sure what's happening for you with Contacts and Connect to Quicken?

    Thanks so much for your feedback and usage.

    Quicken Kirby

  • Andrew
    Andrew Member ✭✭
    edited September 20

    @Quicken Kirby,

    I tried to reply to your email since it said "Or, just reply to this email because I really would love to hear from you."

    I sent the email and received this message:

    Mail Delivery Subsystem <mailer-daemon@googlemail.com>

    9:14 AM (8 minutes ago)

    to me

    Message blocked

    Your message to reply-fed515727760047c-134_HTML-6602624-534004551-2 has been blocked. See technical details below for more information.

    The response from the remote server was:

    550 5.4.1 Recipient address rejected: Access denied. [BN3PEPF0000B074.namprd04.prod.outlook.com 2024-09-19T13:14:59.245Z 08DCD1EE4871B3BF]

    So I have pasted my email to you below……

    Kirby,


    I feel I have already left my feedback on my use of LifeHub so far and yet nothing has changed. If you launch an incomplete product for "early access" I feel your customers (acceptance testers) should at least be encouraged by seeing some fixes.

    I logged into Life Hub this morning. I know I have added ids, contacts and my Quicken file. When I logged in, only "institutions" showed a "number" indicating content. It was correct and uptodate so the sync between my Quicken file and Lifehub seems to be working.
    However, there were no "numbers" next to IDs or contacts and yet when I clicked on those words, there were in fact ids and contacts I had entered. This is pretty basic.

    As previously reported, I cannot use the contacts "role / relation" field. Nothing appears in the drop down other than "no options" and my own input is not accepted. Since I understand this allows me to give access and/or sort / filter by role or relation, this is another major flaw..... and nothing has changed in weeks.

    Finally, I don't understand why Quicken would try to sell me a product that should make my life easier (for example by allowing contacts access to the content) when most of the content I need is already in another Quicken product - the Emergency Records Organizer within Quicken Classic. Surely the LifeHub product would be more attractive if I could seamlessly import data from one Quicken product to another (Just like the rest of my Quicken file).
    I haven't seen any movement on these issues since I first reported them. I have no confidence in taking the time to add any data I don't currently have in ERO in Quicken Classic (wills, living wills, insurance policies etc) that you suggest I could store in LifeHub because I don't see a stable or developing product I could invest my time in.

    I shall be away for three weeks. If I return and nothing has changed, it is likely I'll add a note to my calendar to cancel my subscription to LifeHub before it kicks in at the end of November. Perhaps your team can make changes while I am away that will convince me to change my mind.
    I am using LifeHub on an almost new HP laptop with Windows 11. It is kept completely up to date. I'm using the Microsoft Edge browser, also kept up to date. I usually use a VPN and my browser also has the Adblock plus extension. I hope this helps.
    Regards

    Andrew 

    [Edited - Removed Personal Information]

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