Cannot Login to Columbia Threadneedle after their recent website changes

StanQkn

I re-registered on the Columbia Threadneedle and changed my user name and password as they requested in 8/31/24 email. I can login to their website with my browser but can no longer log in with quicken (windows 11 Quicken R58.14) after I entered new username and word. When I go to the columbiathreadneedleus site with my browser it flips to another site "secureaccountview" for log in and sends a phone verification text message. Can anyone please tell me how to log in with quicken? Thanks

Quicken Jasmine

Hello @StanQkn,

Are you receiving any error codes or messages? What happens when you complete the MFA for Columbia Threadneedle? Did the financial institution make changes?

Let me know!

StanQkn

Yes, the financial institution made changes to their sign in process and required new username and password. I tried Quicken again and was able to sign in. I had to delete the old user name and password and it worked fine. Thanks for your help. I think you can close this issue.

BradW

I had the same problem and created a new username/password, then tried to enter the new info in the "Sync" update section for this Quicken account, and it's not taking it.

"Sorry, Quicken was unable to connect with this password."

And yes, I just logged in using the Web interface to check. The password is valid.

UPDATE After I first tried using the "update" in the main sync menu, which asked if the username/password had changed. That didn't work. Then I did a edit on the account from the All Transactions, then went to Online Services, reset on the account "No account data will be deleted", and then it connected.

Quicken Jasmine

Hello @StanQkn and @BradW,

Thank you for coming back to let us know. I am happy to hear that you were able to resolve the issues that you were experiencing.

Please don't hesitate to reach out with any further questions or concerns!