Unable to setup account for Ford Credit

Question

Hello All,

I was trying to set up my account for Ford Credit. Every time I go through the process, I get an error stating, " There was an error downloading information about Ford Credit."  Is this a known issue? I have tried setting this up for three days now.

Quicken Kristina · Answer

Thank you for your reply,

I sent you a DM, please check your inbox.  To access the inbox, please click the envelope icon near the upper right.

Thank you!

mikebruno74 · Answer

I have to say, Quick Phone support is no help. I called and got disconnected, and there was no callback. I called again and spoke to someone, and I was told I had to wait 24 hours because of the error code. I tell the person I have been getting this for multiple days. I sent the logs as requested, and I am told they only see where I made one attempt for today and no other times. This is pure [Removed - Language]. This sounds like an attempt to get me off the phone. This is what I am paying quicken support for?

Quicken Kristina · Answer

Thank you for your reply,

Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they have access to tools that we on the Community can't access, and they can escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!