Product Quality

RJR80544

I have been a Quicken user for decades. Up until shortly after the split from Intuit, Quicken was a pretty reliable product. Yes, an occasional defect appeared, but those issues were usually remedied fairly quickly and properly.

Now, Quicken has become quite unreliable. Odd behavior just suddenly appears for no obvious reason. Today, Quicken decided to no longer fill in ANY of the fields (category, amount, etc.) other than the payee name when attempting to enter a transaction for a Memorized payee in a register. Of course, Quicken support was useless. They ALWAYS make you go through the process of creating a new QDF file, creating a single memorized payee with all of the fields filled in, and then attempting to enter a transaction for that newly created payee. And, of course, it doesn't work. The next "solution" they offer is to uninstall the product (which ALWAYS leaves remnants, i.e., the uninstall doesn't really do a complete job) and then re-install. Not exactly a terrific solution. In the last month I've gone through this process three times.

I'm sure others have had similar product quality experiences. I'd like to gauge frustration level and get a sense if others intend to stay with Quicken.

Quicken Kristina

Hello @RJR80544,

To help troubleshoot the specific issue you mentioned, if you haven't already done so, please go to Edit>Preferences>Data entry and QuickFill. If certain options, such as Recall memorized payees (requires automatic completion), get unselected, that can cause the issue you describe.

I hope this helps!

RJR80544

Hi Kristina;

Thanks for the helpful reply.

I looked at those settings and you can see that all of those Data
entry boxes that you show as selected are also selected on my
system. It appears that Quicken effectively randomly deselects the
"Recall memorized payees" option even though the box appears
selected (i.e., checked) in the display. Toggling that option off
and then back on corrects the problem for some indeterminant
period after which the issue reoccurs.

One thing I noticed is that when I deselected "Automatically open
drop-down lists in QuickFill fields", the issue has not reoccurred.
It's only been a couple of days without a reoccurrence, but I am
hopeful.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear you found a solution that seems to be working so far!

Please let me know if the issue comes back, or if you need further assistance!