Cleared Transactions Suddenly Uncleared??

michaelrhodes1954

Windows 11 OS up-to-date; Quicken Classic Premier version R58.14 Build 27.158.14

When reconciling my Citicard, I suddenly see 12 transactions from last April that appear in my Reconcile window sometime lasts month. Because I'm human, I assumed I had somehow duplicated these and would fix them when I found the time. Here we are a month later, I finally started looking into the situation. These are not duplicates. I opened my Citi account on line and double-checked the statements, and yes, each of these cleared late April, early May. If I click on these in the Reconcile window, the window shows a difference between cleared and ending balances. If I manually mark them with an R, then run the reconcile process, I get the same difference between cleared and ending. I'm at a loss how this could have happened. Is there a way to re-mark these as cleared/reconciled without having to enter a dummy transaction to make up the difference?

I have run the file validation tool. No read errors. All security references are within the normal range.

Oh, and I have backup set to every three sessions, with the date as a part of the file name. I have plenty of backups, so that I could go restore a file from July, but wow…that would be a lot of un-entered and uncleared transactions I would need to re-enter!

I'm stumped.

Quicken Kristina

Hello @michaelrhodes1954,

To assist with this issue, please clarify some information. You said these aren't duplicate transactions, but they're suddenly showing as uncleared, and when you reconcile, if you mark them as cleared again, it throws your balance off. Is that correct? Does everything else match up with your statement? Do you have any extra or missing transactions in your register?

I look forward to your reply!