Noticed my Capital One Canada credit card was not syncing for a month now. I deleted the connection and re-added. However, I now get the following error.
Hello @Hrashid88,
To troubleshoot this issue, please provide more information. Have you tried any connection options other than the one shown in your screenshot (Capital One Costco MasterCard - CA)? If so, are you seeing the same error, or a different error message? Do you have any other accounts with Capital One connected in your Quicken file?
If you haven't already done so, please backup your Quicken file, then deactivate all Capital One accounts in your file. Please make sure to go to Accounts>Hide and Show Accounts to verify that all Capital One accounts, including hidden accounts, are disconnected. To reconnect the account(s), please go to Accounts>Add Account and follow the prompts, making sure to carefully re-link the account(s) to the correct name in Quicken.
There is currently a known issue similar to the issue you are encountering, but it's with a different Capital One connection option. For more information on that issue, click here to view the alert.
Please let me know how it goes!
Only have one capital one account. Tried your steps and still does not work. Looks like this is also having an issue just like the other capital one connection.
Thank you for your reply,
It may be caused by the known issue, but there are other possible causes. To check for other possible causes, please answer the questions below:
Thank you!
Based on the information you provided, the problem you're encountering is most likely related to the known issue.
If you'd like to troubleshoot the issue further, I recommend contacting Quicken Support directly for further assistance, as they have access to tools that we on the Community can't access and they are able to escalate the issue if needed. You can find Support's contact information at this link. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
