Capital One Canada not connecting

Hrashid88

Noticed my Capital One Canada credit card was not syncing for a month now. I deleted the connection and re-added. However, I now get the following error.

Quicken Kristina

Hello @Hrashid88,

To troubleshoot this issue, please provide more information. Have you tried any connection options other than the one shown in your screenshot (Capital One Costco MasterCard - CA)? If so, are you seeing the same error, or a different error message? Do you have any other accounts with Capital One connected in your Quicken file?

If you haven't already done so, please backup your Quicken file, then deactivate all Capital One accounts in your file. Please make sure to go to Accounts>Hide and Show Accounts to verify that all Capital One accounts, including hidden accounts, are disconnected. To reconnect the account(s), please go to Accounts>Add Account and follow the prompts, making sure to carefully re-link the account(s) to the correct name in Quicken.

There is currently a known issue similar to the issue you are encountering, but it's with a different Capital One connection option. For more information on that issue, click here to view the alert.

Please let me know how it goes!

Hrashid88

Only have one capital one account. Tried your steps and still does not work. Looks like this is also having an issue just like the other capital one connection.

Quicken Kristina

Thank you for your reply,

It may be caused by the known issue, but there are other possible causes. To check for other possible causes, please answer the questions below:

• Has there been any activity in the account in the last 90 days?
• Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to?
• Is the account a subtype of a different account?
• Has the bank made any recent changes to its website or sign-in process?
• Are you the owner of the account?

Thank you!

Hrashid88

1. Yes, there has been activity in the last 90 days
2. I am directed to the capitalone Canada website
3. No, not a subtype
4. Doesn't seem like there were any changes to the sign in process or website
5. Yes, I am the account holder

Quicken Kristina

Thank you for your reply,

Based on the information you provided, the problem you're encountering is most likely related to the known issue.

If you'd like to troubleshoot the issue further, I recommend contacting Quicken Support directly for further assistance, as they have access to tools that we on the Community can't access and they are able to escalate the issue if needed. You can find Support's contact information at this link. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!