Duplicate transactions from BNY

ScottG216

When I was reconciling my August statement for my BNY Investment account, I saw there were lots of duplicate transactions. Almost all of them on the same day. I deleted the duplicates, but when I did OneStep Update again, they were all re-downloaded into Quicken. I had to delete them again. Now I hesitate to do the one step update. There were probably 100 duplicates, so this takes a while to fix. I'm using Quicken Classic Premier on Windows.

Quicken Kristina

Hello @ScottG216,

To troubleshoot this issue, per this article on duplicate transactions, since the duplicates keep redownloading after you delete them, first try restoring a backup from before the issue started. If that doesn't resolve the issue, or if restoring a backup isn't a viable solution, then please contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!