Unable to reconnect to Vanguard account automatic down load service.

Larry Nichoalds

Hello,

I have been unable to get downloads from my Vanguard account for the last month. Thinking that it might be resolved by deactivating the account then re-activating it, I attempted to do just that. Unfortunately it looks like I am stuck in a loop which continuously returns me to the attached Quicken page. Selecting the SIGN UP NOW button causes the Vanguard web site to pop up in my browser but there are no instructions as what to do next. I thought that maybe just logging onto the site might be sufficient but apparently it isn't. Quicken just continues to return to the attached page. I am running Windows 10. Thanks

Screenshot 2024-09-19 102532.jpg

Tom Young

I've never seen that page before, and using Google and that image I only came up with a handful of hits, most of which had no definitive answer. In one instance a poster reported that a subsequent update seemed to fix the problem, there was speculation that some sort of "permission" to share the Financial Institution's information was required, (I don't remember ever doing that with Vanguard), and speculation that data corruption of the data file was the cause of the problem. Nothing definitive, even when Quicken Moderators were involved with the posts.

So the best I can suggest is pretty much the usual:

• Do a validation of the file, or make a copy of the file (which will disconnect all Accounts from downloading) and validate the copy. (Quicken's Copy function does do some cleanup as part of its process).
• Try installing a more recent update, or "roll back" to the previous update if you have recently updated.
• Contact Official Quicken Support

As a test you could create a brand-new file with only that Vanguard Account in it and see if downloads occur. That suggests some data file corruption might be the issue.