Trouble Reauthorizing Two Chase Credit Cards with Different Logons

JPW
JPW Member ✭✭

We have two Chase credit cards (one is my wife's with her sign on and one is mine with my sign on) with different logons. I come back from vacation and I am required to reauthorize all our credits cards with the institutions. Every time I reauthorize one credit card Quicken deactivates the download for the other Chase credit card saying the account does not exist. I have been able to authorize downloads for both credit cards for years so Quicken has changed something. Having to reauthorize all cards after being away two weeks is annoying enough but not being able to reauthorize both Chase credit cards is a huge problem and inconvenience. Help please.

Comments

  • JZY
    JZY Quicken Windows Subscription Member ✭✭

    Same issue, looking for help

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JPW and @JZY,

    Due to the nature of this issue, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance!

    -Quicken Jasmine

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