PennyMac Still not working

sd2131
sd2131 Quicken Windows Subscription Member ✭✭
edited October 3 in Download, Add/Update Accounts (Windows)

I cannot get my current loans to update and cannot get a new loan to add. Is anyone else still having trouble with PennyMac??

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Comments

  • ajhunn13
    ajhunn13 Quicken Windows Subscription Member ✭✭

    Yes, continued problems with Pennymac for me.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @sd2131,

    I apologize for the delayed response. Are you still experiencing issues?

    Hello @ajhunn13,

    What exactly is occurring? Are you receiving any error codes or messages?

    Let me know!

    -Quicken Jasmine

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  • ajhunn13
    ajhunn13 Quicken Windows Subscription Member ✭✭

    Hello @Quicken Jasmine -

    For numerous months, the Pennymac one step update attempts consistently fail every time I attempt to update. This has been reported to be a known issue for months, but Pennymac/Quicken don't seem to have resolved the problem.

    See images.

    Image 1.png
    Image 2.png

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @ajhunn13,

    Due to the nature of this error message, I suggest contacting Quicken Support directly.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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  • ajhunn13
    ajhunn13 Quicken Windows Subscription Member ✭✭

    I just spent 30 minutes on hold and talking with customer support - to learn what I already knew. That Quicken support is aware of the problem, has contacted Pennymac about the problem, and that Quicken can't do anything until Pennymac solves the problem. This is what has been consistently referenced in the existing support notes on pennymac connections in quicken community over past 4 months.

    Andy

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @ajhunn13,

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @ajhunn13,

    This issue has been reported for further investigation.

    (CBT-419)

    -Quicken Jasmine

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  • MommaDukes
    MommaDukes Quicken Mac Subscription Member

    Will this issue ever be solved? My renewal is soon and I need to know if I should cancel my subscription.

  • ajhunn13
    ajhunn13 Quicken Windows Subscription Member ✭✭
    edited November 15

    Pennymac is one of the largest mortgaget underwriters in the United States. The fact that it's been over 6 months and this isn't resolved, even if Quicken would need to take the initiative, is absolutely ridiculous. [Removed - Violation of Community Guidelines]

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