Bank of the James Unable to Connect / Download

OMM
OMM Member

Once again cannot download via Direct Connect. Long wait time to call support. Called bank and they are uncooperative. Got the 293-A error… went through all the "steps" … finally manually downloaded and imported transactions. Now I need to "reset account"… still won't connect with Direct Connect… Can support please get this resolved. Thanks.

Comments

  • Hello @OMM,

    Updating transactions involves Quicken requesting information from your bank and the bank responding with correct information. An OL-293-A error indicates Quicken did not receive the expected response from the bank.

    You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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