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Bank of the James Unable to Connect / Download

OMM

Once again cannot download via Direct Connect. Long wait time to call support. Called bank and they are uncooperative. Got the 293-A error… went through all the "steps" … finally manually downloaded and imported transactions. Now I need to "reset account"… still won't connect with Direct Connect… Can support please get this resolved. Thanks.

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Quicken Jasmine

Hello @OMM,

Updating transactions involves Quicken requesting information from your bank and the bank responding with correct information. An OL-293-A error indicates Quicken did not receive the expected response from the bank.

You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

I hope this helps!