Ally Not Downloading (QWin)

System

This discussion was created from comments split from:

Hey -- Anyone else seeing Ally Bank CC-505 errors trying to download?

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Dan Prichard

I opened new CDs a few days ago and added them in Quicken. I have been experiencing the 505 errors ever since

RalphC

Two accounts at Ally with no connection/transaction download whatsoever.

Quicken Kristina

Hello @Dan Prichard and @RalphC,

When did you first notice this issue? Are both of you seeing the CC-505 error?

@Dan Prichard,

To troubleshoot the CC-505 error, please follow the steps in this article on CC-505 errors. However, please be aware that currently, Ally Bank supports downloads for only Checking and Savings accounts (see this article for more information), so even once the error is cleared, you may still not be able to download the CDs into your Quicken. You may find this article useful for tracking your CDs in Quicken:

https://www.quicken.com/support/how-add-certificate-deposit-cd-quicken-security-list/

@RalphC,

What kind of accounts do you have with Ally? Are you seeing any error messages, or are you just not getting any transaction downloads?

If you are not getting downloads from Checking/Savings accounts, this is a known issue, and per the Community Alert, I recommend that you contact Quicken Support directly for assistance with this issue.

I hope this helps!

RalphC

@Quicken Kristina Sorry, Kristina, that was a typo on my part. What I meant to say was:

Two accounts at Ally with no connection/transaction download ISSUES whatsoever. I am not experiencing any problems with Ally.

Sorry for the confusion.

Quicken Kristina

Thank you for your reply @RalphC,

I'm glad to hear your accounts are working!

Thank you!