One Step Update hanging up on Quotes and Investment Information

DebMj1
DebMj1 Member ✭✭
edited October 2024 in Download, Add/Update Accounts (Windows)

For the last two days, I have had an issue with being unable to update my Quicken accounts. I ran the latest update which came today, turned off the computer and then reset each account. All account updates are able to be run successfully UNLESS I turn on Quotes and Investment Information. With that clicked on to update, the system hangs up completely and Task Manager shows me a "not responding" error. I tried to validate the file and that also hung up at validating stock splits. This is extraordinarily frustrating. Thank you.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @DebMj1,

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    I hope this helps!

    -Quicken Jasmine

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