Quicken update available, but says server file not available, so cannot update
See my question, above. This just started today.
Answers
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Have you tried again today?
That problem seems to have been resolved. My Quicken updated to R 59.6 this morning, without any apparent problems.
Restart Quicken if you haven't done so since yesterday to download the update.
Alternatively, download and install the R 59.6 Manual Patch file from0 -
I have same problem. Will try the manual update. I am not able to even do the manual update since my Quicken will not attach to the server.
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Were you able to download and install the Manual Patch File?
If not, what are the problems?0 -
Today, Quicken updated just fine….
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@Jack Scripps ,
thanks for responding. Glad to hear that your problem was resolved.
Actually, I was directing my question to another user who chimed in, @Linda … hoping to hear from her.0 -
I cannot update the Quicken program code either way. When I try to install the patch, I get a message that “an error occurred…. unable to check for updates, the server failed to load”
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I would not have thought that there's still someone using both a supported version of Windows (10, 11) and a supported release of Quicken tripping over this years' old error condition …
Is that the exact error you are receiving?
Please read and follow instructions.If the error message is about a file named "wyserver.wys", the problem is the Windows User Account name. If your Windows User files are located in a folder named, for example,
"C:\Users\John Doe\..." (with a blank space between John and Doe)
you need to create a new Windows User Account with Admin privileges and a name that does not contain a blank space, e.g., "John". Use the new account to install or update Quicken. Afterwards return to using your current Windows User Account for running Quicken and doing all other work, as usual.If the user name is not the cause, try to enable and use the hidden Administrator account.
See how to do that. Supposed to work in all Windows versions.At your next migration to a new Windows version I recommend changing the username to remove the blank space. It appears to be a holdover from old Windows versions using the obsolete "Documents and Settings" folder structure.
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My users file never had two names. Your suggestions with the hidden administrator did not work. I reinstalled Quicken and got the new level but I am still not able to reach the Quicken server by clicking Check for Updates under Help.
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Are you able to run One Step Update or other online activity in Quicken?
What happens when you try to reset your Quicken ID?
• Go to Edit / Preferences / Quicken ID & Cloud Accounts
• Click the "Sign in as a different user" link on the right side.
• Sign out, then sign back in to your Quicken account using your existing Quicken ID.
Can you Check for Updates afterwards?0 -
I am able to get updates from my financial institutions since Citibank and BOA were fixed, but I still cannot get updates on the Quicken code by going to Help and then Check for Updates. Not sure what is wrong
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If you are getting "Oops, something went wrong" or "Check Internet Connection" or …
• Your browser must allow popups from https://www.quicken.com for chat/phone support selections to function. See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
• Have you recently enabled a VPN?
If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
• Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
• If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.
• Does your Antivirus software allow Quicken to connect to the Internet?
Quicken needs to be able to establish outbound Internet connections for the program to work.
For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
See https://www.quicken.com/support/configuring-firewalls
Check your firewall settings and ensure the following three entries are present, pointing to the Program Files folder that you actually installed Quicken in:
If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
• In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
Click the Advanced tab.
Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them may no longer be supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
Turn off "Use SSL 3.0"
Click Apply. Reboot.
• If all else fails: Try rebooting your network router. When done reboot your PC
• Please let us know which of the above items solved your problem.0
