Bill & Income Reminders, "How Often" list displays "Every 5 years" for some yearly bills.

glacial

I have several reminders set to "once per year" on a particular date. Some of them correctly show "yearly" in the How Often column, but two show "Every 5 years" even though it displays "once per year" in their Edit Bill Reminder form.

I tried editing the reminders that are wrong to "twice yearly" and saving, which did display that setting correctly in the list. But when I put it back to "once per year" and saved it, it displayed "Every 5 years" again in the list. I don't know yet if it will affect whether the reminder is triggered correctly.

I find it it extra odd since "Every 5 years" isn't an option for the How Often setting.

I don't know when this started.

I just updated to R59.6 prior to noticing this.
Quicken Classic Business & Personal

mshiggins

The workaround for this used to be edit the reminder, set to 1x per month, save. Then edit reminder, set to 1x per year, save.

glacial

Thanks for the the tip mshiggins. That bug was the problem and your fix worked.

When I set it from yearly to monthly, it displays the option for "Every X months" on the dialog and it was at 5 months.

So then I did as you instructed and that fixed it.

I am also able to reproduce the error by reversing the process. Whatever the setting for "Every X months" on the Monthly options is set to will be displayed in the list as "Every X Years" if the reminder is changed to Yearly.

glacial

… and more info on reproducing this bug.

The same problem exists for the Monthly, Weekly, and Daily reminders' "How Often" to repeat setting. Whatever the last "Every X …" setting on any of those options will be used in the display if set to Yearly, even though Yearly has no such option in its dialog.

Quicken Jasmine

Hello @glacial,

We have forwarded this issue to the proper channels so that this can be further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello @glacial,

Please let me know once you have submitted logs!

Thanks!

glacial

I went to Help > Report a problem, spent a half hour filling out the bug report and attaching files. Hit submit and got a message along the lines of "Unable to submit report" and then the dialog closed with no indication why the submission failed. Losing all my work. I opened the Report a Problem dialog again, hoping it had saved my work… but it did not.

I should've know better and written the bug report in a text file saved locally and then pasted it into the dialog to submit. It would be nice if when the bug report dialog fails, that it either save the report locally for a retry, or at least provide the opportunity to save it to a text file.

I'll try again in a couple of days.

Rocket J Squirrel

There should be no need to submit your files. This is an obvious bug where Quicken is using the frequency number where it does not apply. Data & log files won't help because this bug hits everyone.

Quicken Jasmine

Hello @glacial,

Thank you for attempting. Logs are not always necessary for issues, however, our developers do request them no matter what if possible.

I appreciate it!