Cambridge Investment Research OFX Error: 2005

Chris Anderson

After updating my Mac to Sequoia, I get an error message when trying to download investment transactions from Cambridge Investment Research (ww2.netxselect.com). I was able to download transactions before I upgraded to the Sequoia OS. I receive the following error:

Please try again later.

OFX Error: 2005

Details:
Your Introducing Broker Dealer is not setup to support this service. Please contact your Investment Professional for more information.

Quicken Anja

Hello @Chris Anderson,

Please refer to this support article regarding error 2005.

As stated in the article:

"This error typically occurs with financial institutions that require enrollment or registration with them for connecting to their accounts through a personal finance management application. The Online Banking Support for the financial institution would be able to assist with that enrollment/registration, if their website does not offer any "self-help" solution for connecting through Quicken products."

You will need to contact the financial institution directly for further assistance. We also recommend requesting to speak with a Tier 2 agent or supervisor as they tend to be more familiar with Quicken issues.

We apologize for any inconvenience! Thank you.

ralphf

I think they've updated their servers somehow. I haven't been able to connect to them either for the last couple of days. I'm using Quicken for Windows.