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Amazon Store Card - Synchrony CC-503 --- still

JeryEF47

This error has been an ongoing issue for me - and others- since the middle of September. I have tried all the solutions offered by various other posters with no success. I have spoken with Synchrony Bank - no help. Their position is that this is a Quicken problem not a Synchrony problem.

Is anyone at Quicken looking into this problem?

Frustrating. I get it that 'stuff' happens. The apparent unwillingness of either vendor to resolve the problem speaks poorly of both of them. Frustrating

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Quicken Anja

Hello @JeryEF47,

If you haven't already, please review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-503.

Thank you!

JeryEF47

Anja - Thank you for response. I have been trying all the official and unofficial troubleshooting instructions and none seem to resolve either problem.

Quicken Anja

Thank you for following up, though I am sorry to hear that the issue persists.

If the instructions found in the support article do not resolve this for you, then as stated at the bottom of the article, you will need to contact Quicken Support for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.

JeryEF47

The CC-503 problem persists for my Amazon / Synchrony card.

I see that when Quicken is linking out to the Synchrony website, it is going to URL: www.synchrony.com/finance#/credit-cards. Logging in with my Amazon/Synchrony credentials at this URL fails.

I can, and have for years been logging on to URL: www.amazon.syf.com/accounts and having no problem.

Could it be that Quicken needs to provide a way to login using different URL?