One step update seems to be crawling after last update. Anyone else?

Jam Man
Jam Man Member ✭✭
edited October 3 in Errors and Troubleshooting (Windows)

The update added the cloud icon to be used for backups on the top of the window. Since then it starts the normal routine and then hangs. Rebooted and have tried several times today at different times and different banks. No Error Messages. Ending up having to go to the Task Mgr and end Quicken because it's not responding.

Update: after about 30 minutes it changed to "Complete" and finally finished while I was converting the attached file. But of the 3 transactions that download only 1 would reconcile and the other two had to be left uncleared for now.

So the attached file is not 100% correct but the whole routine is really really struggling.

1stepupdateissue.pdf

R59.6

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Answers

  • Jam Man
    Jam Man Member ✭✭

    Seems to have corrected overnight. Still takes a long time but that's how it has been for as long as I can remember.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jam Man,

    I am happy to hear that the issue was resolved. However, you did mention still experiencing slowness so I would like to try a few troubleshooting steps.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    -Quicken Jasmine

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  • Jam Man
    Jam Man Member ✭✭

    Thank you Jasmine!

    The validate seems to help the speed of the update process.

    I appreciate that you offered that.

    Jam Man

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jam Man,

    I am happy to hear it!

    You are very welcome.

    -Quicken Jasmine

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