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Are there more problems with Citi credit cards?

Hecky

I'm aware of the download problems, but now my Quicken Classic Premier (Windows) is trying to make me re-establish online contact between Quicken and Citi. I go through the routine to add my Citi card. It logs me into Citi. I give my permission for the download connection. Citi says I have successfully connected (I even get an email confirmation). When the pop-up window takes me back to Quicken, I get a message "Sign in to Citibank bank failed. Try again. Sorry, the sign in failed due to time out or connection error….."

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Accepted answers

WBajwa

Try this solution suggested by another user of a Quicken Forum:

In Quicken, go to your Citi Visa acct, and click the actions gear icon in upper rt hand corner, > Edit Account Details > delete what is in the Financial Institution field (mine used to say Citi Card) and delete what is in the account number field > click OK to save with those two fields blank

Then in Account Details, click the Online Services tab and set up downloads, making sure to choose "Costco Anywhere VISA Card by Citi" as the financial institution > follow the prompts, choosing LINK TO EXISTING Quicken account (not ADD AN ACCOUNT), and choose your existing Quicken account for your card

All comments

csantucci

Same here. I have 3 Citi credit cards. I was able to go to the Citi website and download the activity for one card, which established an online connection, but only for that card. I'll have to wait for the next auto payments for the other two cards to show up, then go through the download process again.

range16

Yup, same here

WBajwa

Try this solution suggested by another user of a Quicken Forum:

csantucci

Thanks, I'll try that later, but it's a pain that Quicken hasn't figured this out by now. And I don't have a Costco Anywhere Visa Card by Citi!! Very puzzled. I'll let everyone know if it works once I try it.

csantucci

Hooray!!! This worked!

In Quicken, go to your Citi Visa acct, and click the actions gear icon in upper rt hand corner, > Edit Account Details > delete what is in the Financial Institution field (mine used to say Citi Card) and delete what is in the account number field > click OK to save with those two fields blank

Then in Account Details, click the Online Services tab and set up downloads, making sure to choose "Costco Anywhere VISA Card by Citi" as the financial institution > follow the prompts, choosing LINK TO EXISTING Quicken account (not ADD AN ACCOUNT), and choose your existing Quicken account for your card

Thanks, WBajwa!

I did have to go back to the Citi card that I had connected via download and delete the institution name and account number as above, but now all three cards somehow are downloading correctly as Costco Anywhere VISA Card by Citi.

SemiMBA

[Removed - Inaccurate/Disruptive] it still does not work on Quicken for Mac. This coupled with other issues is making take a second look as far as any further renewals of a product that is ill supported both by their software and customer service departments. I am turning off automatic renewals until they get their act together

Please try again later.

Care Code: FDP-390

Details:
CHANNEL_RESET_REQUIRED
FCMS channelId=6ef0eb1f-6c2d-433d-abcf-3150c62936a4 for provider_id=c8fa65fe-4bf6-4846-aaaa-62f8937e31bf is blocked

This has occurred every day since the problem first occurred and since they said it was "fixed"

rhoadester99

I would like to try what is suggested, but the Financial Institution (which says "Citi Cards") is not updateable?? So I can't delete that name. Any suggestions?

Quicken Jasmine

Hello All,

We do currently have an active alert regarding sign-in requests failing with Citi Bank. You may follow this link to access that alert, which I suggest you bookmark for all further updates.

As per the alert: if you are still experiencing this, we ask that you please contact Quicken Support for further assistance.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance.

csantucci

I was able to get it to work using the Costco work around, but now that I remember back several months there was a similar problem with Wells Fargo. I called customer support and they walked me through it. For those still having problems call the number in the link above.

Quicken Jasmine

Hello @csantucci,

Thank you for coming back to update us, I am happy to hear that you were able to reach a resolution!

Mbi Ent

The connection issue is fixed for the COSTCO affiliated card, but the Citi Double Cash card still won't connect. Ideas?

deacon

Thanks WBajwa,

This worked for me as well, and I don't have a COSTCO…. either, just a Citi Double Cash card. But like I said it worked! It also updated my Citi HYSA!

Thanks again!

kmagnush

I have a Citi AAdvantage Mastercard. What workaround should I use?

TimJH

I have two different Citi IDs for different accounts. Reconnecting one ID breaks the other, and vice versa.

Hecky

https://community.quicken.com/discussion/comment/20455655#Comment_20455655

This worked!!! Thanks so much!

shotgunz

I fixed it.

kmagnush

Is the above solution for any Citi card, even Aadvantage?

MISid

@WBajwa That worked for me. Thank you!

Quicken Jasmine

Hello All,

Thank you for coming back to update us!

ghclark

After several days, it breaks again.

TomFR

I have two Citi MasterCard accounts with different user names, etc. One account is downloaded using Direct Connect and the other using WebExpress+.

Although it appears both accounts are being updated, i.e. new transactions appear, neither account shows a last download date nor does either appear in the downloaded account summary. Other than seeing a new transaction appear there is no evidence that any contact has been made with Citi servers.

Like many others, I had the "you need to reconnect" business to go through with Citi, but unlike many it was successful. I have tried resetting, deactivating, and even changing the connection method (on only one account) to see if that would be useful. There was no change in behavior. When I do the OneStep Update I see the accounts listed and the spinner doing its thing. Afterwards the summary still has no evidence that any connection for these Citi accounts was made.

So yes, I still have a problem with Citi credit cards.

DennisDe

Tried the @WBajwa solution. It does not work for me. I have a Citi Double Cash Card.

Robert Clagett

I followed the same steps for my regular Citi account, but after deleting the info, and starting again, I selected Citibank ( not the costco card)from the list, and it updated my AA card.

qrad

I opened Quicken today and it has a splash screen saying the connection to Citibank will change soon and I'll need to reconnect before Oct22? what's going on?

Gary1277

My Financial Institution was not editable so on the Online Services tab I Deactivated the account >Ok then returned and the field was editable. Completed WBajwa instructions and is seems to have worked.

TomFR

I had originally posted:
"Although it appears both accounts are being updated, i.e. new transactions appear, neither account shows a last download date nor does either appear in the downloaded account summary. Other than seeing a new transaction appear there is no evidence that any contact has been made with Citi servers."

My primary computer power supply died, and as I was waiting to replace it I installed Quicken Classic on another computer, using my back up file. I was surprised to learn that both Citi Card accounts were not only updating. but also showing that update with download dates, etc.

When I moved back to my primary computer, I noticed that Quicken had a different sign on screen, although the version on my computer was fully patched. In any event, I used the backup file generated from my temporary installation, and the "no update showing" behavior was still present. I then tried to install the recently downloaded of Quicken, and it said it was going to do a repair installation. While the splash screen was changed, the bad behavior continued.

In desperation, I fully uninstalled Quicken on my primary computer, wiped out every file, data, patches, and backups, then reinstalled. I then used the backup from my temporary installation.

Voila! It worked. Although my connection to one Citi Card account was changed from Direct Connect to Web Express, everything else was the same except it worked. I am now getting evidence that I am downloading transactions correctly.

The only reason I'm posting this is so that others in the thread do not think my issue is unresolved. I'm not recommending any course of action, only relating what worked for me. It does seem that the recent changed to how Citi Card data was being accessed really did mess up more things than might have been expected.