They closed the Optum HSA ticket saying its fixed, but it's not
@Quicken Anja please review this. Optum HSA still is not working. I have tried 3 times and each time it results in this error.
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Hello @jasonpbyu,
If you are still experiencing this issue after the Alert was marked resolved, then you will need to reach out to Quicken Support instead, for further assistance and possible escalation if they see fit.
We apologize for any inconvenience! Thank you.
-Quicken Anja
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@Quicken Anja are you guys not able to let support know that it's still not working?
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For anyone who stumbles or searches up on this…. has ANYONE successfully connected their Optum HSA yet?
I chatted, he had me try again. It failed. He had me create a new file and try, it failed. His suggestion then was to completely reinstall Quicken (text below). I don't feel comfortable being a test dummy and trying to completely reinstall and having to restore everything. They should be able to take the information I provided and test out on their end and get it working.
I'm happy to try and log in, or create a new file, but when they want me to TRY to reinstall (not even sure if that will fix… it likely wont)…. I'm gonna pass. I don't have enough transactions in this account so continuing to manage manually is not the end of the world… until they get it fixed.
Suggestion from chat:Let me try this, please go to Quicken.com/activate, then select I'm new to Quicken Classic, get the program and reinstall Quicken, please.
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@Quicken Anja we kept troubleshooting and now he says Optum is still blocking it and there is nothing Quicken can do about it.
Chat:
Thank you so much, in this case you have to call your financial institution to report the error, as it is a permanent block with Quicken.
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@Quicken Anja are you guys going to reopen this issue with Optum?
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