Can't connect to nwps401k.com

Pat_90048

Hi there - this is my first post in the community so I hope it's in the correct place.

I started using Quicken about a year ago and I have never been able to connect my 401K account.

When I attempt to add the account it seems to work ok (see screenshots) but then gives me the error below.

It's confusing bc my PW is obviously correct bc it's attempting the correct phone # for 2FA.

Support hasn't been….supportive. Any thoughts on remediation?

Quicken Jasmine

Hello @Pat_90048,

I have taken the time to review your interactions with Quicken Support and I can see that your issue has been escalated and they are investigating it. However, there is no current ETA. The escalations team should reach out to you via email if more information is needed or once a resolution is reached.

I hope this clears things up!