How can you say an issue is resolved when I am still failing to download Citibank/card info?

MidwestReader
MidwestReader Quicken Mac Subscription Member
edited November 3 in Errors and Troubleshooting (Mac)

Still gettimg errors despite the announcement that the issue is resolved! FDP390!

Answers

  • GFTnNC
    GFTnNC Quicken Windows Subscription Member ✭✭
    edited October 2

    Same here. This issue is NOT resolved. I can direct connect (Web Connect still does not work) to Citi Cards as mentioned in other threads, but no transactions are downloading for Aadvantage MasterCard and Costco Visa.

    *** EDIT *** I restored a backup from 14 Sept., and after resetting accounts it looks like transactions have downloaded. Can't say for sure all is okay until I reconcile all of those transactions… What a freaking PAIN 🤬

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @MidwestReader & @GFTnNC,

    If you are still experiencing the issue after the Alert was marked resolved, then you will need to reach out to Quicken Support directly for further assistance and possible escalation.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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