OSU Summary NOT showing all Accounts

daequitz

I've reported this issue, with attachments and files, many many times over the last year and a half. I'm now down to just two accounts as shown. I've tried acct resets and deactivate/re-activate many times all without any success. When is Quicken going to resolve??

Quicken Anja

Hello @daequitz,

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

daequitz

Hello Quicken Anja,

No change. I performed procedure just as you recommended and result is a exactly as before and pictured above.

What now?

Thx,

Dave

Quicken Anja

Thank you for following up, though I'm sorry to hear that the issue persists.

Next, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!

daequitz

@Quicken Anja

daequitz

Hello @Quicken Anja

Thanks for your reply.

I ran both of the validation routines and in the order you listed. Both validations seem to run fine. However, no change in results. This issue persists.

How can we get this resolved?

Thx,

Dave

daequitz

@Quicken Anja

Quicken Anja

Thank you for following up again, though I'm sorry to hear the issue still persists and for the delay in my response.

At this point, I recommend that you contact Quicken Support directly for further assistance and possible escalation if they see fit.

I apologize that my efforts from the Community were unable to resolve this issue for you!