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Chase won't download and when I try to Reset - I get Whitelabel Error Page

crazytypist

I haven't downloaded since 9-14-24.

Today I clicked on "Update Now" for my 2 Chase Accts. It says it's processing data and downloading, then immediately says it's done, but no transactions appear for either account. I closed out of Quicken and relaunched. Tried same thing and got same results.

I found something in Quicken Community that said

Go to Tools > Account List
Click Edit on your impacted Chase account
On the Online Services tab, click Reset
Follow any prompts to log in, if needed, and then update your accounts again

I did that and it didn't work. I tried a 2nd time and it went to my bank and had me put in my password, but then I got this error:

Whitelabel Error Page
This application has no configured error view, so you are seeing this as a fallback.
null
[null] There was an unexpected error (type=null, status=503).

I logged in directly to Chase with my username/pswd and was able to get in just fine.

Any other suggestions?

=============

Update - I had Norton Secure VPN turned on, and once I turned it off, I was able to "Reset" my 2 accounts; however…nothing still downloaded (either with Norton Secure VPN turned on or off), so I'm back to my transactions not downloading again and still need help with that.

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Comments

Quicken Kristina

Hello @crazytypist,

The current whitelabel error page you're seeing is likely being caused by the known issue described in this Community Alert. While we do not have an ETA, please bookmark the linked alert so that you will receive updates, once available, and know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket# 11316584)

crazytypist

I see that (Ticket# 11316584) RESOLVED! 10/7/24 Cloud Sync Error - HTTP-503/503

has been resolved, so I clicked on "Update Now" for my 2 Chase Accts and they did download but only items from 10-6-2024. I am still in need of items that were processed 9-13-2024 thru 10-5-2024. Will I just need to manually download them Chase? I don't want to do that, if in the future, Quicken will populate them and I get them twice.

Please advise.

Quicken Kristina

Thank you for your reply,

To troubleshoot those missing transactions, I recommend following the steps in this article on missing transactions:

https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

If the steps in the article do not resolve the issue, then you may need to download a .QFX file and import it into Quicken to fill the gap from 13 Sep - 5 Oct for those two accounts.

Thank you!