cc-501 error with Flagstar Bank

tvpluta
tvpluta Quicken Windows 2017 Member ✭✭
edited October 5 in Errors and Troubleshooting (Windows)

Hi, tried to update our mortgage balance this morning, got this error message. Was able to update our balance for September. Known issue, anyone else having have an issue connecting to Flagstar?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @tvpluta,

    Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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  • tvpluta
    tvpluta Quicken Windows 2017 Member ✭✭

    Thank you for the response. Tried the download again this morning, it was successful. All good on our end now.

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