One Step Update not showing all accounts
Hi. One Step Update (OSU) is not showing summary results for all accounts
I am including two JPGs as reference
JPG 1: Shows the accounts being updated on the left, and the results on the summary page. The blue arrows show the updated accounts that appear in the summary. The red arrows show the accounts that don't show in the summary
JPG 2: Probably a bit repetitive but shows the blue dots of the accounts that had downloaded transactions so it is clear that I am actually downloading successfully. Similar approach with the blue and red arrows. Note, the orange and yellow boxes are accounts that are at the same bank
I have tried many solutions including: 1) Deactivate/Reactivate accounts; 2) Sign in as a different user then signing back in 3) remove the runtime.dat files. All with no improvement
Any help is appreciated. Thanks!
Answers
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Hello @joezano1,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-11134)
Quicken Kristina
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Hi @Quicken Kristina … I just submitted the same info per your suggestion. Thanks!
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@Quicken Kristina - any updates on when this will be fixed? It looks like some (maybe all?) transactions are being downloaded, and showing up in my registers for reconciliation. However, the "Last Download" indicates "Not Available" and there are no date/time stamps in any of the registers indicating when the last download occurred.
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Thank you for your reply,
Out teams don't give ETAs, so I'm afraid I can't give you an estimate as to when it will be fixed. When I check on the ticket, I can see it's open and in work.
Thank you!
Quicken Kristina
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@Quicken Kristina - any updates?
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Thank you for the follow-up,
I checked the status of CTP-11134. It's still open and in work.
Thank you!
Quicken Kristina
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@Quicken Kristina - my weekly check-in to see if there is any update on the EWC+ bug? It looks like transactions are downloading, but the OSU still doesn't show any of the accounts (including the Direct Connect accounts). The "Last Download" in "Account List" still shows "Not Available" for all accounts.
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Thank you for the follow-up,
I checked the status of CTP-11134. It is still open and in work.
Thank you!
Quicken Kristina
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@Quicken Kristina - doing my weekly check-in on this issue. Is there any update? The overall situation has been going on for several months now, and this issue is about a month old.
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Thanks for keeping on checking in … I have heard nothing from Quicken on this at all and the problem remains exactly as I have stated. Thanks!
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@joezano1 - I am going to go through the "Report a Problem" flow and submit another report to see if we can get traction. FWIW - I'm in the bay area & offered to go to their offices in Menlo Park to work directly with the developers to make progress on this …
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@samirpatel thanks for backing me on this one! Crazy weird issue for sure, but getting that summary report is helpful. Hopefully an answer to this issue will arrive (one day ;) ) Again, thank you!
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Thank you for the follow-up @samirpatel,
I'm not seeing any updates for CTP-11134. It's still showing open and in work.
Thank you!
Quicken Kristina
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Kristina,
For the record, I am having the same issues. I look forward to hearing that this has been resolved.
Thank You
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@Quicken Kristina - doing my weekly check-in on this issue. Are there any updates? As I've said, I'm happy to meet developers in person in Menlo Park to help with the QA'ing of this (assuming that's where the team is and not in BLR). Also happy to hop in the to BLR office; I will be there in a few weeks.
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Thank you for the follow-up,
When I check on CTP-11134, I can see it is still open and in work. There aren't any comments/updates on the ticket, so no further information is available at this time.
Thank you!
Quicken Kristina
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@Quicken Kristina - are there any updates to this? This has not been working for nearly 2 months. As I said, I'm happy to meet with developers to get this moving. I'll also reach out to some of the executives that I know at Quicken now to so if we can get some traction on this.
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Interesting, I was traveling so I moved my QDF file over to a different computer and and it seems that the One Step Update included what it doesn't on the computer that started this journey of requesting help (see attached snippet). So I am thinking it is something on one computer. And as always @Quicken Kristina for continuing to bring attention to this!
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Thank you for the follow-up,
I checked on CTP-11134. There are no updates. It's still open and in work.
Thank you!
Quicken Kristina
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@joezano1 - I just did the same thing. Things updated correctly and OSU provides the updated date/time of the download. Not sure if this means that there is a config or registry issue. I am going to try to uninstall Quicken on my primary machine, and reinstall it to see if this fixes things.
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I uninstalled Quicken, and re-installed a fresh version. I had to do some fiddling around (deleting the existing folder because the previous uninstall was not clean). I was able to get things to work correctly with OSU. It seems like there is some sort of a configuration and/or registry issue. In any case, things are working as expected now. Thanks @joezano1 for the tip.
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Thanks for the feedback @samirpatel … I will have to get around to uninstalling and reinstalling at some point.
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