Capital One Visa card CC-501

zhezhang
zhezhang Member ✭✭✭
edited November 9 in Download, Add/Update Accounts (Windows)

For the past 3-4 days I get CC-501 every time I try to download transactions. Directly sign-in from www.capitalone.com is OK.

All the other accounts, EWC, EWC+ or Direct are OK.

Windows 11
Quicken Classic Deluxe R59.10
Connection method: EWC+

Anyone else had similar problems?

Thanks

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 9

    Hello @zhezhang,

    Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit. 

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available 7 days a week from 5 am to 5 pm PDT

    -Quicken Anja
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  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    As a first troubleshooting step, I would Reset the account.

This discussion has been closed.

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