Citizens Bank FDP-105 (QMAC)

Question

I have been getting the "FI_WEBSITE_UNAVAILABLE (FDP-105)" error when trying to sync with Citizens Bank for the last 2 days.  I have tried resetting the connection but I am still getting the same error.  Is there a problem that Quicken is working with Citizens Bank to resolve?

Quicken Jasmine · Answer

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this. We have forwarded this issue to the proper channels so that it can be further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

cmr · Answer

Will be interesting to see if it's a Quicken issue or on the bank side. But yes, kinda of frustrating to have basic functionality we depend on just stop working.

gerardz · Answer

same problem since last night 10/8/24